During an assessment under our new approach
People were protected from the risk of abuse, harm or discrimination. People were at the forefront of planning and developing their own care. Staff knew people well and understood the support required. There were enough staff who had been safely recruited to support people. People were supported to maintain good health. Staff ensured they received support from appropriate health and social care professionals when they needed it.
People were treated with kindness and compassion. Staff protected their privacy and dignity. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.
There was a positive culture at the service. The provider and staff were committed to improving and developing the service for the benefit of the people who lived there.
We found improvements were needed in some aspects of the service. This included record keeping, aspects of medicine management and practical staff training to help develop the service.