Background to this inspection
Updated
11 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 29 January 2021 and was announced.
Updated
11 March 2021
About the service: Matson House is a residential care home that was providing personal and nursing care to 12 people at the time of the inspection. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. There were eight people living at the home at the time of our inspection. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.
People’s experience of using this service:
• People received a service which was responsive to their needs and support requirements.
• Family members spoke positively about the care their relatives received at Matson House. One relative spoke fondly about their relative living at the home and said, “I can’t think of a better place for him to be.” They complimented the caring nature of staff and managers. All the relatives felt that people were treated with dignity and respect.
• Staff treated people equally and ensured they maintained relationships with those who were important to them.
• The home was actively recruiting new staff which meant people were now being supported by a consistent staff team who were familiar with their needs.
• Improvements had been made to the recording of people’s care and support needs and the daily records of their physical, social and emotional well-being to ensure they were personalised and reflected people’s needs.
• People’s care plans provided staff with the information they needed to support people. New and detailed behavioural management plans were being implemented to provide staff with additional guidance.
• People were supported where possible to have maximum choice and control of their lives. Where people were unable to provide consent to their care and support, staff acted in people’s best interests, based on their knowledge of people’s preferences.
• Effective systems were in place to manage people’s medicines.
• Staff worked with specialist health care professionals to ensure their care practices were current and people received appropriate support.
• Staff told us they worked well together as a team and felt trained and supported to carry out their role.
• There were sufficient numbers of staff available to ensure people’s safety and well-being.
• New staff were suitably vetted before they supported people.
• Staff understood their responsibility to report concerns, accidents and poor practices.
• Systems were in place to identify shortfalls in the service and drive improvement.
• People and their relative’s views were valued and acted on if any concerns had been identified.
• The registered manager understood their regulatory duties to ensure people received a safe and effective service.
The service met the characteristics of Good in all areas. More information is in ‘Detailed Findings’ below.
Rating at last inspection: Requires Improvement (Last report was published on 17 October 2017)
Why we inspected: This was a planned inspection based on the previous rating at the last inspection.
Follow up: At this inspection we have rated the service as Good. The rating of this inspection and the information and intelligence that we receive about the service will determine the timeframe of our next inspection.