About the service: Brambles Residential Care Home is a residential care home providing personal care and accommodation for up to 64 people, some of whom have dementia. There were 60 people living at the service at the time of our inspection.
People's experience of using this service:
People who lived at the home and their relatives were happy with the standard of care they received. They felt the needs of people were met and supported by staff who had positive attitudes towards their caring roles and provided compassionate care.
There were enough staff to support people's care and safety needs. Risks to people had been identified and care was planned to keep people safe. Staff supported people so risks around eating safely and maintaining a healthy weight were identified and, where necessary people were referred to healthcare professionals for advice.
People’s medicines were safely managed. Staff had received training in infection control and knew how to work to minimise the risk of infection and the home environment was well maintained to meet the needs of people living there.
The provider’s recruitment and induction arrangements helped ensure new staff were able to support people. There was a good team spirit amongst the staff team who cared about each other and what mattered to people who lived at the home. Staff had varied opportunities to develop their knowledge and skills to enable them to provide effective care.
People were supported in different ways by staff, so their consent was gained before any care was provided daily. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People had been involved in planning their care and were confident to raise any issues they had with the registered manager. Electronic care planning was continually being developed and personalised to provide staff with guidance about people’s likes and dislikes.
People were supported emotionally and physically with a range of things to do for fun and interest which included singing and trips to places of interest. People were supported to be comfortable and pain free at the end of their lives.
The registered manager took corrective action to resolve any concerns identified. Incidents and complaints were analysed, and learning was shared with staff. People who lived at the home and their relatives were encouraged to raise issues around quality and safety at regular meetings.
The registered manager was supported by their staff team and the provider. There were ongoing quality checking arrangements in place where action plans were developed to support the continuation of improvements where required.
The registered manager had a vision which included plans to drive through their passion in supporting and promoting people’s quality of life.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection:
At the last inspection, on 29 April and 10 May 2016, the service was rated Good (report published 24 June 2016).
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.