The Care Quality Commission
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Ayai Care Head Office

Overall: Outstanding read more about inspection ratings

263 London Road, Ewell, Epsom, KT17 2BZ 07949 302707

Provided and run by:
Ayai Care Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Ayai Care Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Ayai Care Head Office, you can give feedback on this service.

30 May 2023

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Bloom House is a supported living location providing personal care to 2 people at the time of the inspection. The service can support up to 3 people.

People’s experience of using this service and what we found

Right Support: People had complete control of their care and how they wanted to be supported. Staff were aware of their responsibilities and ensured people were empowered to make decisions for themselves. We saw many examples of staff promoting people’s independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received person-centred care of a high standard. Staff respected people’s privacy and promoted dignity. Staff had a thorough understanding of what support, needs and preferences each person had on an individual basis. People were supported by kind and caring staff.

Right Culture: The management team and staffing team all knew and valued the inclusive culture of the service. People had experienced positive, life altering results after receiving care and support from the service and staff. This had empowered their lives and led them to achieve goals they previously had not realised they were able to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 11 February 2022 and this is the first inspection.

Why we inspected

We inspected to ensure the service experienced a first inspection and an official rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.