Ayai Care Head Office

Updated 4 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 30 May 2023 and ended on 13 June 2023. We visited the location’s service on 30 May 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 2 relatives about their experience of the care provided. We also observed interactions between staff and 2 people who used the service. We spoke with 5 members of staff including the registered manager, location manager and care workers. We also spoke with one social care professional that works with the home.

We reviewed a range of records. This included 2 people’s care records and medication records. We looked at 3 staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 4 July 2023

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Bloom House is a supported living location providing personal care to 2 people at the time of the inspection. The service can support up to 3 people.

People’s experience of using this service and what we found

Right Support: People had complete control of their care and how they wanted to be supported. Staff were aware of their responsibilities and ensured people were empowered to make decisions for themselves. We saw many examples of staff promoting people’s independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received person-centred care of a high standard. Staff respected people’s privacy and promoted dignity. Staff had a thorough understanding of what support, needs and preferences each person had on an individual basis. People were supported by kind and caring staff.

Right Culture: The management team and staffing team all knew and valued the inclusive culture of the service. People had experienced positive, life altering results after receiving care and support from the service and staff. This had empowered their lives and led them to achieve goals they previously had not realised they were able to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 11 February 2022 and this is the first inspection.

Why we inspected

We inspected to ensure the service experienced a first inspection and an official rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.