During an assessment under our new approach
Our view of the service About the service Your Life (Newport) is a Domiciliary care service providing support to people living in their own homes, within a large purpose-built shared building. Not everyone who used the service was receiving a regulated activity. Those that were, received the regulated activity of personal care, help with tasks related to personal hygiene and eating. At the time of our assessment, they were providing personal care to 5 people. Who the service is for Your Life (Newport) provides support to older people. Key findings We carried out this assessment from 11 to 18 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. People consistently told us they received safe, personalised care from regular staff who understood their needs and preferences. Team members built positive, trusting relationships and adapted their approach to suit individual’s circumstances. They were motivated in their roles and committed to ensuring people had a positive experience of receiving support. Where individuals were new to care services or initially reluctant to accept help, staff took a patient and sensitive approach, taking time to build trust and establish positive relationships. This helped promote dignity, independence and emotional wellbeing, while working towards achieving outcomes that were important to the person. The provider had effective systems to keep people safe, manage risks and respond when their needs changed. Staff understood their responsibilities in relation to safeguarding, risk management and medicines and worked closely with health and social care professionals to support people's health and wellbeing. There were effective contingency and business continuity arrangements which helped ensure support could continue safely during emergencies. Care was planned and delivered around each person's individual needs, preferences and goals. Care plans contained detailed information about people's health, communication needs and personal circumstances, including cultural and spiritual preferences. Staff worked alongside people, relatives and professionals to review and adapt support as circumstances changed. We saw positive examples of people being supported to maintain their independence, improve their health and continue living in their own homes for as long as possible. People were involved in decisions about their care and support and were encouraged to make choices about how they lived their lives. This was reflected in both the feedback received by CQC and feedback gathered by the provider through its quality assurance processes. Staff understood the importance of gaining consent and respecting people's rights, including their right to decline care, make changes to their support and live private lives. The two registered managers promoted a positive culture focused on promoting people's independence, choice and person-centred care. They encouraged staff to develop their skills and knowledge and were committed to providing opportunities for career progression. This was evidenced by high staff retention rates and staff feedback around opportunities for professional development. Staff spoke positively about the leadership team and described a supportive working environment that encouraged effective teamwork and open communication. The registered managers were actively involved in overseeing the support people received and ensuring it was delivered safely. They understood people's needs well and took steps to ensure care remained effective, responsive and tailored to each individual. There were effective systems to monitor the quality of care, identify areas for improvement and support ongoing development. Information from audits, incidents and feedback were used to improve practice, encourage learning and strengthen processes. Senior leaders had ongoing oversight of improvement plans, and the provider continued to invest in new systems and training to enhance the quality of care. For example, at the time of our inspection, they were implementing an electronic care planning system, which helped improve the monitoring and oversight of care. In another example, staff had attended additional training to improve their skills and knowledge in supporting people to maintain their skin integrity. This helped build their confidence and skills in providing safe and proactive support.