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Inspection Summary


Overall summary & rating

Good

Updated 9 November 2019

About the service

Your Life (Newport) is a domiciliary care agency. It provides personal care to people living in their own homes. Your Life (Newport) operates an assisted living scheme in a modern and purpose built private development called Somers Brook Court. The property consists of flats privately owned and occupied by older people who also share some communal areas and facilities; such as dining rooms, lounges and gardens.

Not everyone using Your Life (Newport) receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of our inspection 15 people who lived at Somers Brook Court received personal care and support.

People’s experience of using this service and what we found

People told us they remained happy with the home care service they received from Your Life (Newport) and were positive about all aspects of the service. All the people we spoke with praised the staff and registered manager for their kind, respectful and supportive approach.

People were supported by staff who knew how to prevent and manage risks and keep them safe from avoidable harm. Recruitment practices were safe and there were sufficient numbers of consistent staff available to meet people’s needs. People received continuity of personal care and support from staff who arrived on time for their scheduled visits and were familiar with their needs and wishes. People received their medicines as they were prescribed. The service's arrangements for controlling infection remained effective.

Staff received effective training that gave them the skills to support people with their needs. People were supported to maintain a nutritionally well-balanced diet, where required and to access health and social care professionals if needed. The registered manager worked in close partnership with health and social care professionals and agencies to plan and deliver people's packages of care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with dignity and respect. People were treated equally and had their human rights and diversity respected. People were encouraged and supported to remain independent.

Care plans remained personalised, which ensured people received personal care that was tailored to meet their individual needs and wishes. People were encouraged to make decisions about the care and support they received and had their choices respected. People were confident that if they raised any issues, concerns or complaints these would be dealt with effectively by the registered manager.

The management team were open and transparent and understood their regulatory responsibilities. People and their relatives felt the management team were open, approachable and supportive. There were effective governance systems in place to identify concerns in the service and drive improvement. They were responsive to feedback from people, staff and professionals and acted to make improvements in the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 November 2019

The service was well-led.

Details are in our well-Led findings below.