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L S Care Limited Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 16 November 2019

About the service

LS Care Ltd is a domiciliary care agency. It provides personal care to people living in their own homes in the community. It provides a service to children, younger and older adults including people with some complex physical health care requirements. At the time of inspection 20 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff were highly-trained, knowledgeable and passionate about the service giving people the very best experience they could. People told us they were highly appreciative of the support provided to them.

Robust systems were in place to ensure care was extremely person-centred and to make sure people were at the heart of the service. This vision was driven by the exceptional leadership of the registered manager.

Care was completely centred and tailored to each individual. Risk assessments were in place and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks, including for positive risk taking.

The service was very flexible and adapted to people's changing needs and desires, enabling positive outcomes for all people. Records were very well-personalised, up-to-date and accurately reflected people's care and support needs. Effective systems were in place to identify what each person wanted to achieve, and how best to support them to do this.

People were extremely well-cared for. Staff knew the people they were supporting very well and care was provided with exceptional patience and kindness. The service went to great lengths to ensure people's privacy and dignity were always respected.

People were encouraged and supported to lead as fulfilled a life as possible. People were supported to foster their dreams and aspirations. There were several examples where staff had really gone the extra mile and supported people in different aspects of their lives.

Everyone we spoke with complimented and highly praised the staff team and gave examples of the outstanding care that was delivered. One relative told us, "Really, there isn’t anything that could be improved. I’m happy for [Name] that they are so happy with the service."

Staff were skilled and very knowledgeable about each person they cared for and they were extremely committed to making a positive difference to each person. They were enthusiastic and believed passionately in the ethos of the service.

The registered manager had ensured resources and skilled staff were available to support people and a number of staff were appointed as champions in certain subjects.

Communication was very effective and staff and people were listened to. Staff were well-supported and were aware of their responsibility to share any concerns about the care provided.

People were involved in decisions about their care. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff were very confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.

Strong processes were in place to manage and respond to complaints and concerns. The registered manager and management team undertook a range of audits to check on the quality of care provided.

Staff were encouraged to continue their professional development in order to progress and provide the best outcomes for people. Staff demonstrated that they really understood the importance and benefits of providing person-centred care.

St

Inspection areas

Safe

Good

Updated 16 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 16 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 16 November 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 16 November 2019

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 16 November 2019

The service was exceptionally well-led.

Details are in our well-led findings below.