Star Angel Care Limited

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This was the first assessment of this registered service under a new provider, and we therefore assessed all quality statements associated with this key question. Based on the findings of this assessment, our rating for this key question is good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Staff knew how to report accident and incidents. The registered manager told us they shared any learning with staff in face-to-face team meetings and also individually with members of staff.

There had been no incidents or accidents at the service which was confirmed by the registered manager. The service had a policy for staff to follow should things go wrong, and we saw there was an incident form template to use should staff need to.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

The registered manager met with a person and/or their representatives and carried out a needs assessment to identify the support they may require. This information was used to develop the person’s care plans and risk assessments.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

People and their relatives felt the care was provided in a safe manner and met their support needs. One relative said, “I feel completely safe with the carers that come here.” The registered manager told us there was a safeguarding policy. Staff confirmed they had completed safeguarding adults training, and they could demonstrate their understanding of what safeguarding means in relation to providing safe care. Staff told us, “Safeguarding means protecting their right to live in safety, free from abuse and neglect.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

Risks to people were identified and risk assessments were completed to ensure people received safe care. Risk assessments were in place for people with specific health conditions such as risks associated with diabetes and hypertension. Risk assessments included information about? the risks and how to support the person to minimise these risks.

The registered manager and staff were aware of the importance of having robust risk assessments to ensure risks were minimised and people received safe care and support at all times.

The provider detected and controlled potential risks in the care environment.

Risk assessments had been completed on people’s home environment. Information included details on risks or hazards within the environment to ensure care and support could be provided to people in a safe way and risks to staff and people were minimised.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

People and relatives said staff stayed for the full visit, they had the required training to provide safe care and regular staff visited them which meant they had consistency of care. One relative commented, “If they are running late, they always call us and let us know. We have a regular carer.”

Staff members confirmed they had regular people they supported and had enough time to provide the care required during each visit.

The provider had a robust process for the safe recruitment of staff. The provider completed a range of checks of new staff which included obtaining references, checking the right to work in the United Kingdom and criminal record checks. New staff completed an induction, shadowing an experienced staff member and a range of training. Staff felt they were supported and had regular team and supervision meetings.

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

Staff had completed training about infection prevention and control. Staff said they had enough personal protective equipment (PPE). Infection prevention and control policies were in place. Staff were given the information and guidance they needed.

None of the people using the service required support with medicines at the time of the assessment, and records indicated no concerns in this area.

Staff told us they had received the appropriate training and were confident in administering medicines to people, when required. The provider had effective medicines management systems in place. For example, staff had received training in medicines administration and there were relevant up to date policies in place.