Star Angel Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This was the first assessment of this registered service under a new provider and therefore we assessed all quality statements from this key question. Based on the findings of this assessment, our rating for this key question is good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed and planned for. People and their relatives, where appropriate, had been involved in the care planning process. A care needs assessment had been carried out before people received care from the service.Care plans were reviewed to reflect changes in people’s needs, wishes and health conditions.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff undertook a range of training to help them perform their role effectively. Staff told us training was helpful, and they felt appropriately skilled and well informed. A member of staff said, “Yes, we completed our training so that we can put it in practice and support our clients.”

People’s nutrition and hydration needs were assessed and individual care plans were in place. Staff monitored people’s food and fluid intake where necessary and helped ensure people had healthy and balanced diets.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff shared information with each other as necessary to help ensure people experienced continuity of care. Staff told us they were supported in their work and felt valued working at the service. They said they felt comfortable reaching out to their colleagues and management for support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The care records focused on supporting people’s independence. The care records also included guidance to call the office, the emergency services or other health professionals if people’s health conditions deteriorated.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were up to date and reviewed regularly. Staff told us how they informed their manager of any changes to people’s care and support needs which meant plans could be updated accordingly.

Daily notes were completed by staff. These enabled staff to monitor people and helped staff respond to people’s changing needs promptly to promote positive outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff told us how they always asked a person’s permission before supporting them with aspects of their care and how they respected people’s wishes if they were not wanting support. One staff said, “We listen to their views and respect their wishes.”

Staff had received training on the Mental Capacity Act 2005. Staff were aware of the importance of giving people time to make their own decisions where possible. Systems were in place to ensure valid consent to care was obtained.