Star Angel Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This was the first assessment of this registered service under a new provider and therefore we assessed all quality statements from this key question. Based on the findings of this assessment, our rating for this key question is good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Relatives told us staff were kind, respectful and caring. They said that staff treated people with dignity and were respectful. A relative told us, “There seems to be a good interaction between [my family member] and care staff.”

The registered manager told us how they continued to monitor and assess staff practice on an ongoing basis and discussed issues as part of staff supervision. They also added how staff were encouraged to empathise with people they supported and to think about the level of care they would want for one of their own family members.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s spiritual and cultural needs were documented and staff respected their beliefs. For example, they offered meals which remained in line with their cultural values. The management team made efforts to appropriately match people with staff based on their interests and personality traits.

Staff understood people’s needs and provided care in a way which was personalised to them. Staff had taken time to get to know people, which helped promote positive working relationships and helped people feel comfortable when in the presence of staff. Staff had a knowledge of people’s individual preferences and routines. This helped to ensure the care they provided was tailored to the individual they were supporting.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to remain as independent as they wished. Care was carried out in a way which people wanted, which helped people remain independent with aspects of their personal care where possible.

People’s independence levels were recorded in their care plans so staff knew where they needed assistance. This helped ensure staff had the information they needed to help meet people's needs.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Relatives told us they were happy with how staff responded to their family member’s needs. They told us staff were responsive and attentive. A relative told us, “The registered manager responds quickly when I call them.” Care records were reviewed by staff to help ensure they included sufficient guidance for staff to care for people in a person-centred way and to recognise people’s changing health needs. Daily care records were reviewed by management to check that staff provided care in a person-centred way.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were happy in their role. They said management staff were supportive and encouraging. Staff we spoke with told us they felt supported and valued by their colleagues and management. They said they felt happy and safe at work. Staff told us they could raise concerns and ask questions. They were confident these would be addressed. A member of staff told us, “Management are easy to reach. They are friendly and caring.”

Management had an open-door policy. Staff were encouraged to speak up and raise concerns openly.