Archived: Kennedy Leigh Home Care Service (North East London)

Updated 13 August 2014

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process under Wave 1.

The inspection team consisted of an Inspector and an Expert by Experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Inspector visited the service on 19 May 2014 and met with the agency’s registered manager. The Inspector also spoke with two care workers, looked at care plans for five people using the service, four staff records and other records kept by the provider. The Expert by Experience carried out phone interviews with 12 people using the service.

Before this inspection we reviewed all of the information we held about the provider. Prior to this visit the service was last inspected by the Care Quality Commission in November 2013 and at the time was meeting all national standards covered during the inspection.

After the inspection we received additional information from the manager that we used in the report.

Updated 13 August 2014

Kennedy Leigh Home Care Services (North East London) is a domiciliary care agency that provides personal care primarily to members of the Jewish community in North East London. It is run by Jewish Care. The agency provides services mainly to older people living in their own homes. When we inspected the agency was providing services to 24 people.

We saw people’s care and support needs were assessed and recorded. Risks to people and staff working in their homes were also identified and recorded. Care plans were regularly reviewed and people told us their care workers referred to their plans and delivered the care and support they needed.

The agency employed six permanent care workers and a number of additional bank workers who could be used when needed. Care workers we spoke with had worked for the agency for a number of years and told us they felt well trained and supported to carry out their role. The agency had worked with a local hospice to provide end of life training for care workers and they told us they found this helpful.