Sygmacare is a small domiciliary care service providing care to 21 people in their own homes. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
People and relatives were complimentary about their experience with Sygmacare and would recommend using the service. One person shared, “I know them all, and I look forward to them coming. We have a laugh and a chat as they work. A relative said, “The carers treat [family member] like I would myself. I’m very happy with them.”
The management team and staff worked with people, relatives, and other professionals to achieve person-centred care and good outcomes for people.
Risks to people had been assessed and were managed safely. People were supported by a staff team who were safely recruited and knew how to protect them from potential harm.
Staff felt supported and valued in their role by the management team and there were enough staff to meet people’s needs. People received their care visits at the times they expected, for the length of time agreed, and from staff they knew.
People received their medicines as prescribed. Staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.
Staff understood the importance of gaining consent from people and ensured people's privacy and dignity was respected. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives described being able to raise any issues with the staff and management team and were confident these would be addressed.
Whilst the registered managers delivered care and maintained an overview of activities, we have made a recommendation they review and strengthen their systems for monitoring the quality and safety of the service to ensure they are robust.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 4 January 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.