Unite Highland Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we did not assess enough quality statements to rate this key question. At this assessment, we did not assess enough quality statements to rate this key question.

Although there were still some areas where care plans and guidance could be enhanced, the provider had improved this following our last assessment. People told us they received care in a person-centred way, specific to their needs. People’s protected characteristics were now considered and staff supported people to ensure they could access services.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Since our last assessment the provider had reviewed and improved the care plans to inform staff how best to support people. People were involved in regular reviews of their care and involved in the planning. Care plans now contained more guidance for staff, however there were still some areas where more detail was needed. For example, one person received support from another care provider. It was not always clear within their care plan which care provider was responsible for each aspect of the care delivered.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Since our last assessment, the provider had implemented systems to involve people in their care and treatment. Care plans and risk assessments now contained more information to reflect people’s physical, mental, emotional and social needs. The provider agreed these were still a work in progress and was reviewing care plans to ensure they fully reflected people’s needs. Staff and leaders has started to ensure that information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.