Rosedale Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received person centred care. Care records reflected people’s preferences and routines. People told us staff treated them as individuals and their choices and wishes were respected.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider worked closely with local health care partners.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff understood and respected people’s individual communication needs and styles. A relative told us, “The staff communicate very well with the residents.”

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support.

Staff involved people in decisions about their care. There were regular residents’ meetings for people to make suggestions or improvements within the service. There was a system in place for responding to any concerns or complaints if any were received.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff worked closely with health or social care professionals including when people’s needs changed and they required specialist equipment or support.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff completed training in equality and diversity to understand and reduce inequalities or prejudices that affected outcomes for people.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future. Detailed end-of-life planning was in place where people wished.

Managers and staff also worked with people to support them with their future wishes and goals. Managers told us they were planning to develop this work further.