Rosedale Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

We observed care that was friendly and attentive. There was gentle humour and friendly interaction between staff and people who lived at the home. Staff spoke about people respectfully and with fondness. A staff member said, “I love my job and the people who live here.” People were very positive about the care they received and told us staff treated them with dignity and respect. People told us, “The care is very good. I do believe I’m treated with dignity and respect” and “I think the care is really good and the staff are really good. I’m happy here.” A relative said, “My [family member] loves the staff.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals, staff knew people very well. A person told us, “The staff are well trained and know us.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. People were supported to make choices and maintain and develop independence.

People told us staff listened to them and respected their choices. A relative told us, “Choices and needs are of the paramount importance to [person].”

There was a range of group and individual activities available for people. The provider was in the process of recruiting another lifestyle coach. People told us they enjoyed the activities. Some people spoke of enjoying being able to go out and also continuing with their hobbies. A person said, “I go out with my friend several times a week and that is a godsend making my life much more enjoyable.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We saw staff responded promptly to requests for support. People told us staff were responsive. A person told us, “The staff listen to you and act on any comments.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued and supported. They spoke positively about the provider and told us the registered manager was supportive and flexible. Staff had also had opportunities to undertake external courses to enable them to progress their career development. Staff members said, “Its good here. There are lots of opportunities. It’s good, and also good for your personal development.” They [managers] support you a lot” and “[Registered manager] is so supportive. If you have any problems, she will help.”