Archived: Hyde Lea

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People and relatives did not report any concerns about discrimination and were supported with the development of positive relationships with peers. Staff received equality and diversity training and there was an equality diversity policy in place to provide guidance.

People were provided the opportunity to share what was important to them if they chose to. The accommodation did not have any barriers to access and had a positive relaxed atmosphere in all areas. Enough staff were on duty, and we observed their relationships with people were warm and friendly with plenty of chatter and laughter.

The home had made connections with communities outside the home, for example schools, and local events. A staff member told us, “There are activities each day between 2pm and 4pm. Activities have included a Halloween celebration, tea parties, baking, keep fit, singalong and film days. Trips out have included visiting [venue name], and ging to bowling clubs.” One person, who enjoyed being outside, accessed the secure garden areas independently on several occasions during this inspection. There was information in the service user guide about activities provision and people were offered the choice of entering onto the electoral register, so they could vote.

The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.