Archived: Hyde Lea

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People looked clean and well presented, although we found people’s personal care records were not always accurately completed, meaning we could not be sure certain tasks were being done by staff. This included records relating to people’s oral hygiene and elimination. One relative raised concerns with us about a person’s teeth; we viewed this person’s records which did not demonstrate oral hygiene was being done regularly or was being refused. The support people required regarding oral hygiene was not always clearly documented in people’s care plans.

The registered manager said they would discuss this concern with staff and remind them of the importance of keeping accurate records. We saw this had improved when we visited the home for the final day of the site visits.

People living at the home and relatives said they were happy with the care provided. One relative said, “When [person] came here, we were part of a package. They [staff] support [person] but this in turn supports me. I am always made to feel welcome, there is always lots of reassurance with plenty of laughs and cuddles.” A person told us, “They [staff] are a good lot here and they take care of us. If there is anything wrong with you, they look after you.”

Activities took place at the home to ensure people received adequate stimulation. These included recent Halloween themed events, tea parties, baking, chair exercises, singalongs, and films days. Trips out of the home had also taken place to supermarkets and local bowling clubs. One relative said, “They [staff] have managed to engage [person] with activities that take place. They are so clued up on how to manage these situations; they have the right manner and experience.”

People were supported to maintain relationships with friends and family who could visit the home throughout the day, apart from mealtimes which were protected. A poster was displayed on the window at the front of the home informing people about this.

We saw people were supported to be as independent as possible. For example, when eating and drinking and mobilising around the home. One person was able to go out into the community alone, although protocols were in place to ensure their safety.

People were given choices including about they liked to spend their day. We saw some people enjoyed sitting quietly in their bedroom, whilst others like sitting in the lounge, or dining room. A menu was displayed offering people a choice of food and saw staff asking people what they would like to eat and drink.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.