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Inspection Summary


Overall summary & rating

Good

Updated 17 April 2020

Sweyne Court is registered to provide accommodation and personal care without nursing for up to 43 older people, some of whom may be living with dementia. The service has two floors and there is access to these via a staircase and lift. On the day of our inspection the service was caring for 40 people.

People’s experience of using this service and what we found

People felt safe living in the service and had their belongings and finances protected. People’s relatives felt that the service was secure. There were processes in place to ensure that staff knew how to protect people from abuse and where to escalate concerns if they needed to which staff were aware of. People had their health and wellbeing assessed and risk assessments were individual to each person and based on their needs. Robust recruitment checks were in place for employing new members of staff. Medicines were managed safely.

Staff received training and development to be able to support people safely which included learning more about specific conditions related to the needs of the people who used the service such as dementia. People were supported to maintain their health and wellbeing in line with recommended guidance. People were supported to maintain a balanced diet and were given choices about what they ate and drank. Guidance about specialist diets from healthcare professionals was followed.

Staff were kind and caring when they supported people and gave emotional support when needed. People were comfortable with staff and had a good rapport with them. People and their relatives were involved in making decisions about their care and care was planned based on people’s preferences. People had their privacy and dignity protected. People’s relatives felt welcome at the service.

Staff knew people well and were able to communicate with people individually based on their abilities. People were supported to express their views and raise concerns. People and their families were supported when they were nearing the end of their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives and staff found the registered manager to be approachable. People and their relatives were involved in the service and asked for feedback for improvements. There were systems in place which supported monitoring the quality of the service provided to drive improvement such as by working with other healthcare professionals and local schemes to ensure best practice guidance was followed. The registered manager was actively involved in initiatives to improve the quality of care that people received and the service had been recognised at a national awards ceremony for being the dementia team of the year in 2019.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 22 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 April 2020

The service was safe.

Details are in our responsive findings below.

Effective

Good

Updated 17 April 2020

The service was effective.

Details are in our responsive findings below.

Caring

Good

Updated 17 April 2020

The service was caring.

Details are in our responsive findings below.

Responsive

Good

Updated 17 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 April 2020

The service was exceptionally well-led.

Details are in our responsive findings below.