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Inspection Summary

Overall summary & rating


Updated 5 February 2020

About the service

Evergreen Lodge is a residential care home providing accommodation and personal care. The home accommodates up to 12 people in one house. At the time of our inspection 10 people with mental health conditions were living at the home.

People’s experience of using this service and what we found

The provider supported people with their medicines safely. Risks to people, including those relating to their mental health conditions, were well managed. The provider carried out recruitment checks on staff to ensure they were suitable to work with people. There were enough staff to support people safely. Staff followed suitable infection control practices and received training to understand their responsibilities.

Staff received a suitable induction with ongoing training and support to care for people with mental health conditions. People received their choice of food, were supported to maintain their health and their needs were assessed and monitored. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were positive about the staff who supported them and developed good relationships with them. Staff knew people well and treated people with dignity and respect. People were involved people in their care. People’s care plans were based on their need and preferences and people received personalised care. People had enough activities they were interested in to occupy themselves. The provider had a suitable process to respond to any concerns or complaints.

A registered manager was in post who understood their role and responsibilities, as did staff. A clear hierarchy was in place and staff felt well supported by the management team. People, visitors and staff told us the service was well-led and the provider engaged well with them, and our findings were in agreement. The provider had sufficient oversight of the service and carried out a range of checks to ensure standards remained high.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published June 2017).

Why we inspected

This was a planned inspection based on the rating at the last inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 5 February 2020

The service was safe.

Details are in our safe findings below.



Updated 5 February 2020

The service was effective.

Details are in our effective findings below.



Updated 5 February 2020

The service was caring.

Details are in our caring findings below.



Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 5 February 2020

The service was well-led.

Details are in our well-led findings below.