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Inspection Summary


Overall summary & rating

Good

Updated 13 November 2018

We inspected Quarry Oaks Care Home on 11 October 2018. In order to ensure the people we needed to speak with were available we gave 48 hours’ notice of our intention to undertake the inspection. Quarry Oaks Care Home is registered to provide accommodation for up to two younger adults living with a mental health condition. At the time of our inspection there was one person living at the home.

The person was at the heart of the service and was treated as a member of the provider’s family. There was a positive, supportive atmosphere at the home and the person was satisfied with the way the service was run. They did not wish to move from the home and could not suggest any ways that the service could be improved.

The person lived in a homely environment and was treated with kindness and compassion. We observed positive interactions between people and the provider. There was an open, trusting relationship and it was clear they knew each other well and the provider understood the person’s needs.

The person felt safe at Quarry Oaks Care Home. The provider and staff member understood their responsibilities and actions required should safeguarding concerns occur. The provider and staff had undertaken relevant training to help ensure the safety of the person living at the home.

Risks to the person’s health and well-being were assessed, monitored and managed appropriately. They were supported to attend appointments with healthcare professionals when required. The provider had an extensive knowledge of the person and their support needs and any underlying health concerns.

The provider followed legislation designed to protect the person’s rights and liberty. Where the person required support, this was delivered by the provider, with assistance from a family staff member. No additional staff were employed.

Safe systems were in operation to support the person to manage their own medicines. Suitable arrangements were in place to deal with emergencies and the person and staff member knew what to do if the fire alarm activated.

The person enjoyed their meals and received a suitably nutritious diet based on their needs and preferences. The person was involved in planning the care and support they received, was supported to make choices about how they lived their life, what they did and where they spent their time. They were free to come and go as they pleased.

Inspection areas

Safe

Good

Updated 13 November 2018

The service was safe.

The person was protected from the risk of abuse and risks to their health and well-being were managed effectively. Safe systems were in place to support the person to manage their own medicines.

Most care and support was delivered by the provider directly with support when required from a long term staff member. The provider or a staff member were always available when the person required them.

Infection control arrangements were appropriate for the size and type of service.

Effective

Good

Updated 13 November 2018

The service was effective.

The provider and staff member had completed relevant training.

The person’s rights and freedom were protected. Their nutritional and hydration needs were met. Their health and well-being were monitored effectively and they were supported to attend health appointments as necessary.

The environment was supportive for the person who lived there.

Caring

Good

Updated 13 November 2018

The service was caring.

The person was treated with kindness and compassion. Their independence was promoted.

Privacy and dignity was protected and the person was involved in planning the care and support they received.

Responsive

Good

Updated 13 November 2018

The service was responsive.

The person received highly personalised care and support that met their individual needs.

They were supported to make choices about how they lived their life. They were encouraged to maintain relationships with people that matter to them and discuss any concerns with the provider.

Well-led

Good

Updated 13 November 2018

The service was well-led.

The provider had a clear set of values which they worked to on a daily basis. They had built positive, trusting relationships with the person. The provider was aware of their legal responsibilities.