Archived: Eastwood Promoting Independence Centre

Updated 24 August 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 14 July 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 24 August 2022

About the service

Eastwood Promoting Independence Centre is a care home providing personal and nursing care for up to 26 people. The service provides short-term care to support people to be independent and be able to return to their home. 20 people were using the service at the time of our inspection.

People’s experience of using this service and what we found

Due to the circumstances surrounding Covid-19 at the time of inspection we were unable to speak with people using the service directly. Relatives we spoke with after the inspection said they felt their family member received care that met their individual needs. One relative said “My experience has been excellent, and all the staff have been professional and empathetic in their approach. [Family member] has said how lovely all the staff have been, and they felt very well looked after and heard.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. One staff member said, “We as staff will always strive to act in the best interest to represent a service user who lacks capacity, in line with mental capacity assessments service user’s will be supported to make their own choices.”

People were supported to have enough to eat and drink. Staff were aware of people’s dietary needs and preferences and the actions to take should they be concerned about people’s nutritional intake. People had access to healthcare professionals to ensure their emotional and physical well-being needs were met.

During the last inspection we found some staff were not up-to-date with essential mandatory training. Gaps were also identified in staff supervision records. Improvements to the provision of training and supervision had been implemented since the last inspection. People were supported by staff who had access to a range of training to develop the skills and knowledge they needed to meet people’s needs. Sufficient improvement had been made at this inspection and the provider was no longer in breach of regulation 18.

At the last inspection of the service the provider had failed to ensure governance systems were

sufficiently effective to monitor and improve the quality and safety of the service. Since the last inspection quality assurance systems had been put in place to monitor the quality of service being delivered. The registered manager had a home improvement plan in place which identified areas for development.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The service was rated requires improvement at the last inspection (published 16 May 2019). Following the inspection, the provider submitted an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating. We completed this focused inspection to make sure they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to two key questions, Effective and Well-led.

The ratings from the previous comprehensive inspection for those key domains not looked at during this inspection were used in calculating the overall rating for this inspection. The overall rating for the service therefore has improved to Good, based on the findings at this inspection.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Eastwood Promoting Independence Centre on our website at www.cqc.org.uk

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.