Eachstep Lockwood Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care was person centred, and discussions had taken place with people about their care needs and options. For example, we saw how staff had spoken with a person about options they might want to consider in order to improve a potential health issue. The person had been given information and had made their choice based on this.

Some feedback received from a visiting professional said, “All the staff truly understand the meaning of person-centred care.”

The provider understood the diverse health and care needs of the people living at the service. Both received joined-up, flexible and continuous care. For example, one person was being supported in their decisions about extending their stay until they felt confident everything was in place for them to return to living independently.

Both people living at the service felt they had been provided with all the information they needed and knew how to access their care records. One person said staff supported them with this, but they knew their friend could also do this. Neither person required information in a different format, but the management team were confident this would be arranged as it was needed.

The provider understood their responsibilities in relation to the accessible information standard and GDPR.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider had created a residents’ committee with a person assigned as champion for the home. Their role was to be involved in welcoming new people and helping them to share their first impressions. We saw the person was enjoying this role.

This committee was intended to allow people to express their opinions, share experiences and contribute to decisions about community policies or activities.

A residents’ meeting had taken place, and we saw from the minutes that the new manager had been introduced and their aims for the service discussed. People were asked for their ideas about the garden, having a children’s session in the home as part of intergenerational week and informed that they were welcome to invite their friends and family to a planned open day.

The 2 people living at the home were also informed about the creation of a library area and a music room (named after one of the people) as a response to both of their interests.

One person had said they were not happy with the menus that were in place, so time was spent with people changing those. This was to be kept under review with people.

People were supported to access services to support their health and wellbeing. One person was supported to continue to attend a community group they were a part of, and another had been offered support to maintain links with their church group. The management team were working hard to establish links with the local community and local services to benefit current and future people living at the home.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

A referral had been made to the appropriate service to support one person’s mobility needs and make it easier and more comfortable for them to move around inside the home and in the community.

The manager had completed a ‘Dignity in Care’ audit with one of the people to get their feedback in this area and people had been consulted about activities they would like to experience.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Care planning included people’s plans, preferences and goals for their future. Where this would include the involvement of family or friends, this was recorded.