Eachstep Lockwood Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Both people living at the service told us they were receiving good care and were happy with their experience at the service.

Staff appeared to know people well and were responsive to their needs.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans demonstrated that people’s care and support was planned in a way that considered their individuality and preferences.

Staff had offered to hold a coffee morning in the service for members of one person’s church community in order to maintain their links with people.

Managers told us that staff would receive training and research would be carried out in relation to people’s religious and cultural needs to make sure these were met.

Managers also informed us that staff were aware of protected characteristics so that these could be considered. However, when we spoke with staff, although their understanding of individuality was apparent, their understanding of protected characteristics was limited. One staff member said they were unsure but thought it related to confidentiality matters and another was not able to give us any examples. This was discussed with the management team who assured us they would address the issue.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Discussions with one person and their visitor clearly demonstrated how the person was supported to make their own decisions about their lifestyle and activities. Staff had supported the person to continue with their preferred activities and social life.

People chose where they wanted to spend their time in the home and what they wanted to do. One person’s care plan reminded staff to make sure the person was supported to their room at certain times so they could enjoy their favourite television programmes. When watching the television in the communal lounge the person had the remote control so they could choose what to watch.

There had been discussion with people about what activities they would like to take part in.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

At the time of the assessment there were only 2 people living at the home. Staffing levels meant that people were able to receive almost one to one support when they wanted it. Both people told us they were happy with the staff support.

Staff felt well supported by managers and felt the training they received enabled them to do their jobs effectively. Staff told us they felt their personal needs were respected. One staff member said, ‘They respect and consider my needs, I have booked a day off for religious beliefs’. Staff also told us how the shift pattern had been changed, following their suggestion, to improve work/life balance.