Winslow House

Updated 23 October 2025

Date of assessment 13 November to 1 December

Winslow House is a care home supporting older people, some of whom were living with dementia. At the time of our assessment there were 35 people living at the service. An Expert by Experience gathered experiences of people who use the service.

During an assessment in February 2025 the Care Quality Commission identified continued breaches in relation to Regulation 12 and Regulation 17. The service was rated requires improvement. A Warning Notice in Regulation 17 was issued.

This assessment was conducted to check the service had made the required improvements. We found the provider had made improvements to meet the legal requirements. However further work in some areas was still needed to embed improvements. The scores for the quality statements we did not assess, remained unchanged.

Governance systems and audits were more effective. However, aspects of care plans needed to be updated more consistently. We found examples where care records needed to be completed more accurately, such as mental capacity assessments and risk assessments. The provider responded promptly to our feedback. Whilst we found improvements in the environment, infection prevention and control, staff training and staff levels; we found more time was needed to fully implement those improvements. Staff told us they felt supported by the provider and had access to training. Staff felt staffing levels were better, and consistency of staff had improved. People and their relatives told us they felt safe and well cared for, and there were notable improvements in the environment and care since our last assessment.

Updated 23 October 2025

People and their relatives talked positively of the care they received and commented on the marked improvements in the environment since our last assessment. People received person-centred care from staff who were caring and respectful. People told us they felt safe at the home. People and their relatives told us they felt the home was managed well and there was a more stable workforce.

One relative told us, “Vast improvements, much more organised, management more together and this flows through to the staff. The cleanliness has improved and there is lots of work being done. The staff are more professional and understand the needs of individual people living here. There is a more stable staff, Mum does know a lot more of the staff and is very close to them. We are relaxing more and asking less questions.” Another told us, “The manager is on it. The good thing is that if you raise a concern, it’s not just brushed under the carpet. They definitely listen.”

And a person told us, “People are good, and I’m well looked after. They must be trained – good carers.”