Ashbourne Healthcare Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good.This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff said they understood the importance of treating people equally, fairly and in away they would wish to be treated. The provider systems and processes protected people regarding their care, treatment and support. This was by promoting equality, removing barriers, protecting people’s rights, and ensuring they felt their experiences of discrimination, and inequality were listened to and acted upon to improve theirs and other people’s care. The impact of this was people had equitable experiences and outcomes, wherever possible. Staff gave examples of people from different cultural backgrounds having their wishes and opinions equally valued and respected.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.