- Homecare service
Ashbourne Healthcare Services
Assessment report published 28 November 2025
Contents
Ratings
Our view of the service
Date of assessment 22 to 24 October 2025.The service provides homecare for people in their own homes.
The assessment was carried out to review the rating of the service because the last inspection took place on the14 August 2019. Not all key questions were looked at during the assessment. The rating for the service has remained good.
There were130 people using the service when we carried out the assessment of whom121 were receiving personal care.
We found the provider delivered safe care, and support for people, that was provided by staff who were professional, competent, and well-trained. Staff were recruited by the provider appropriately, and people were supported and enabled to take acceptable risks in an encouraging, proactive way. This enhanced people’s quality of life and reduced their social isolation. Staff supported people by working well as a team, and provided joined up, integrated care. This included involving external healthcare professionals.
People’s independence was enhanced by the provider giving them choices and promoting a holistic approach to care. This included people having control over when they received it. The service recorded people’s consent to care and treatment, and they were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to encourage, and drive improved experiences, and outcomes for people. The service was well led, with good support for staff, effective governance, and monitoring systems.