We carried out a review of the data available to us about Kenilworth Manor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kenilworth Manor, you can give feedback on this service.
We found the following examples of good practice.
Visitors were given detailed information to explain what they should do to maintain the safety of people living in the home and minimise the risks of spreading or catching infections. There were a range of screening procedures such as completing a health questionnaire and showing evidence of a negative lateral flow test before entry into the home was allowed.
The provider had implemented a regular programme of COVID-19 testing for people and staff and staff had received training in infection control and the correct use of personal protective equipment. The provider kept up to date with government guidance so any changes could be implemented effectively so staff continued to follow best practice.
People were regularly assessed and monitored to identify any signs of deterioration in their health and there were procedures in place to manage the risks of people who tested positive for COVID-19. The provider had maintained good working relationships with external healthcare professionals to ensure people's healthcare needs were met.
Kenilworth Manor is a three storey nursing and residential home which provides nursing care to older people. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Kenilworth Manor is registered to provide care for 34 people and at the time of our inspection, there were 25 people living there.
At the last inspection in December 2015 the service was rated Good. At this inspection, the service continues to be rated Good. However, the registered manager was working towards a possible 'outstanding' rating in the future.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the
service is run.
People were extremely positive about the care and support they received from staff who valued them as individuals. There was a friendly, relaxed atmosphere and relatives commented on how all the staff contributed in a positive way to their family member’s wellbeing. Staff enjoyed their work and were motivated to provide people with high standards of care.
There were enough staff to provide responsive, effective care and staff understood their responsibilities to keep people safe. Risks to people's health and wellbeing were managed, and learning from accidents and incidents were shared within the home and the wider provider group.
Staff had the skill, experience and support to enable them to meet people’s needs effectively. The registered manager checked staff’s suitability to deliver care and support during the recruitment process.
Staff monitored people’s health and referred them to other healthcare professionals to maintain and improve their health. There was clear communication between staff which provided them with the knowledge to respond to people's changing needs. Medicines were stored, managed, administered and disposed of safely and people received their medicines as prescribed.
The registered manager understood their responsibility to comply with the requirements of the Deprivation of Liberty Safeguards (DoLS). Staff worked within the principles of the MCA and supported people to have maximum choice and control of their lives.
People spoke very positively about the quality, choice and variety of food they were offered. Meals were social occasions where people enjoyed time sitting and eating together.
People were encouraged to maintain their links with the local community and offered opportunities to engage in activities that were meaningful to them.
The management team had the skills, knowledge and experience to lead the service effectively. Staff felt supported and valued in their role.
The provider and registered manager had a positive approach to examining and auditing processes to identify where improvements were required. They had introduced new systems and policies to ensure the service continued to provide safe, effective and responsive person-centred care.
We inspected this service on 21 December 2015. The inspection was unannounced.
Kenilworth Manor is registered to provide accommodation with nursing and personal care for up to 34 older people. There were 21 people living in the home at the time of our visit.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was a warm, relaxed atmosphere in the home and people were looked after by staff who knew and understood them well. Staff treated people with kindness, showed respect and maintained people’s dignity. People were supported to maintain relationships and friendships with those important to them and visitors confirmed they were welcomed into the home.
Care plans were personalised and people and their relatives were happy that the care and support provided met people’s individual needs and preferences. Care plans were regularly reviewed and people told us staff were responsive if they requested any changes in how their care was provided. Staff supported people to maintain their health by seeking advice and support from other health professionals.
There were enough staff on duty to meet people’s health and social care needs. The registered manager checked staff’s suitability to deliver personal care during the recruitment process. Staff were well supported by the registered manager and received training and supervision to enable them to meet people’s individual needs effectively.
Staff understood their responsibilities to follow safeguarding procedures and knew what action to take if they believed people were at risk of abuse. Risk assessments were in place to identify risks to people’s health and welfare and care plans contained instructions to staff on how to minimise identified risks. People’s medicines were managed, stored and administered safely.
The registered manager understood their responsibility to comply with the requirements of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). Where restrictions on people’s liberty had been identified, the registered manager had applied to the supervisory body to obtain the authority in accordance with the Act. Staff respected people’s ability to make their own decisions and the importance of gaining people’s consent to the care provided.
People had their nutritional needs assessed and monitored and were supported to enjoy a range of healthy, nutritious food and drink throughout the day. Mealtimes were seen as an important social event and were relaxed.
There was a range of activities available that kept people busy and helped to maintain and improve their health and mental well-being. People were encouraged and supported to maintain hobbies and interests and participate in activities outside the home.
The provider’s quality monitoring system included consulting with people and their relatives to ensure planned improvements were focussed on people’s experience. People were confident to raise any concerns with the registered manager and confident that appropriate action would be taken. The registered manager made regular quality checks of people’s care and health, medicines management and the environment to ensure people continued to receive safe and consistent care.
People had signed to say they consented to the care and support they received. People had agreed that staff should ask other health professionals to visit them when needed. People we spoke with told us they decided when to get up and how to spend their day. They told us that staff respected their decisions.
People's needs and abilities were assessed before they moved into the home and were regularly reviewed. The manager identified risks to people's health and wellbeing. People's care plans were personalised and instructions for staff minimised the identified risks.
Staff understood and followed the provider's medicines procedures for administering and recording medicines. People we spoke with were pleased that staff made sure they had their medicines when they needed to.
The provider checked that staff were suitable to work with vulnerable people before they started working at the home. Care staff told us they felt properly prepared to work independently. Care staff told us they were guided and supported by the nurses. Staff said, 'It is really good here. There are no issues' and 'Morale here is very good'.
We found that people's personal records and staff records were kept securely and were accessible when needed.
We wanted to see what life was like for people who used the service at Kenilworth Manor Nursing Home. We spent time talking with five people who lived at the home, a visiting relative and four members of staff. We also spoke with the registered provider and senior management. We looked at some of the records kept to support staff in providing the correct care to people who use the service.
We saw that staff knew people at the home well and spoke with them in a friendly, respectful way. We observed that staff provided sensitive support using special equipment when people needed help with moving safely, during meal times and when people were undertaking individual or group activities.
We also observed how people enjoyed the food that the home provided. We saw there was a range of leisure activities for people to take part in, as well as opportunities for them to go out into the community with support from staff.
The people we spoke with were positive about their experiences of living at the home and the care they received. People told us that Kenilworth Manor was a 'lovely place to live' and 'you can't help but like living here.' They told us that the staff team provided the support and care they needed, commenting, 'You only have to ask once for something and it's done. They are so efficient.'
The visiting family member we met told us they were happy with the quality of the care their relative received. They spoke highly of the staff and described them as kind and caring. They said, 'The care is excellent, but more than that, my relative is loved.'
Staff were motivated, caring and positive about working in the home They demonstrated a sound understanding of the needs of the people they were supporting. Staff spoken with told us that they received regular supervision to monitor their care practices and had access to training which kept their skills up to date.