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Woodlands Ridge Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 February 2018

Woodlands Ridge Nursing Home is a ‘care home’. People in care homes receive accommodation, nursing and/or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home provides accommodation, nursing and personal care for up to 24 older people some of whom were living with physical health needs. At the time of our inspection there were 15 people living at the home. The accommodation is split over two floors with a staircase and lift to the first floor bedrooms and bathrooms. There is a large lounge and separate dining room on the ground floor. The home was undergoing a planned refurbishment and re-decoration. There are extensive, private grounds providing outdoor seating and eating areas for people to use.

At our inspection in September 2016 we found the provider was in breach of Regulation 9; person centred care. The provider had not always ensured people were supported in a way that met their individual needs and wishes. We asked the provider to tell us how they were going to make the improvements required. We received their action plan outlining the actions they intended to take. These actions have now been completed and the Regulation has been met.

The inspection was unannounced and was carried out on 10 January 2018 by a lead inspector, a bank inspector and an expert by experience. An expert by experience is someone who has experience of using, or caring for someone who uses this type of service. The lead inspector returned on 12 January 2018 to complete the inspection.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the home. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the home is run.

Sufficient staff were deployed to keep people safe and meet their needs. Recruitment procedures were safe and ensured only suitable staff were employed.

People were protected from abuse. Staff had received safeguarding training, knew how to identify abuse and how to report any concerns. People, their relatives, staff and healthcare professionals told us they thought people were safe.

People’s medicines were managed safely and people received their medicines from staff who were regularly checked for their competency to do so.

Risks relating to people’s health and welfare had been identified and assessed and action had been taken to reduce these. Environmental risks were assessed and maintenance issues were attended to promptly. Emergency plans were in place to deal with unforeseen events such as fire or flood. Plans to manage emergency evacuations were displayed and understood by staff.

People’s rights were protected because staff understood and followed the Mental Capacity Act 2005. Deprivation of liberty safeguards had been submitted to the local authority for authorisation when required.

Staff received regular training, supervision and appraisal which included observed practice. This ensured they had the skills and competencies necessary to support people effectively.

People had a choice of nutritious food and drink that met their specific dietary needs and preferences. Staff provided assistance to people to eat in a calm and unhurried manner.

People were supported to maintain their health and well-being and had access to a range of health care services, such as GPs, opticians and chiropodists, when required.

Staff knew people and their relatives well. People were encouraged to maintain family relationships and visitors were made welcome at any time. Staff were kind and caring and treated people with dignity and respect.

Care plans included details of people’s life histories and personal preferences about how they would like to receive their care. Peopl

Inspection areas

Safe

Good

Updated 27 February 2018

The service remains safe.

Effective

Good

Updated 27 February 2018

The service remains effective.

Caring

Good

Updated 27 February 2018

The service remains caring.

Responsive

Good

Updated 27 February 2018

The service was responsive.

People and their relatives were involved in developing and reviewing their plans of care. People were supported with compassion and care at the end of lives.

Staff provided a range of activities for people to take part in if they wished to do so. Staff communicated with people in a way which met their needs.

Complaints were dealt with in a timely way. People and relatives told us they would feel able to raise a complaint if they needed to.

Well-led

Good

Updated 27 February 2018

The service remains well led.