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Southlands Nursing Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 31 January 2019

About the service:

Southlands Nursing Home is a residential care home that was providing personal and nursing care to 24 people aged 65 and over at the time of the inspection. Southlands can accommodate up to 32 older people.

People’s experience of using this service:

• Improvements had been made since the last inspection and previous breaches of regulations had been met. However some work was needed to fully embed the providers governance systems to ensure they were fully effective and to ensure that people's records were fully person centred and responsive to their needs. The manager had an action plan to address areas of improvement and monitored this plan regularly.

• People were safe because improvements had been made to the assessment of risks to people and the plans developed to mitigate the risks. Their medicines were managed well and they received these as they needed them. The staff supporting them had been recruited in a manner which aimed to ensure only those suitable to work with vulnerable adults did so.

• People were supported by staff who were kind, caring and who understood their likes, dislikes and preferences. Staff ensured people had choices and respected their right to make their own decisions. Where they needed external health input they were supported to receive this. People were cared for by staff who were well supported and received appropriate training and supervision to meet people’s needs effectively.

Rating at last inspection:

Requires Improvement (report published December 2017)

Why we inspected:

This was a planned inspection based on our last rating. In the previous inspection, we found a three breaches of regulations. The provider informed us what they would do to meet the regulations. This inspection planned to follow up on these areas. We found improvements had been made and there were no longer breaches of the regulations.

Follow up:

As this is the second time this service has been rated as requires improvement we will request a plan from the registered person on how they intend to achieve good by our next inspection. We may decide to meet with the provider following receipt of this plan. We will continue to monitor all information received about the service to understand any risks that may arise and to ensure the next inspection is scheduled accordingly.

Inspection areas



Updated 31 January 2019

The service was safe.

Details are in our Safe findings below.



Updated 31 January 2019

The service was effective.

Details are in our Effective findings below.



Updated 31 January 2019

The service was good.

Details are in our Caring findings below.


Requires improvement

Updated 31 January 2019

The service was not always responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 31 January 2019

The service was not always well led.

Details are in our Well Led findings below.