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Inspection Summary

Overall summary & rating


Updated 29 November 2019

About the service

Mount Vernon Terrace is registered to provide personal care for up to 16 people with mental health conditions. At the time of the inspection 11 people were living at the service. The building is a large terraced property and accommodation is provided over 4 floors, accessed by stairs. Communal lounges and a dining room were provided on the ground floor.

People’s experience of using this service and what we found

People told us they felt safe and they liked the staff. People were happy with the support they received from staff. They told us if they had any worries or concerns they could speak to the manager and staff and they would be listened to.

People’s care records contained guidance for staff about how to provide support to people safely and to minimise risks to people. Staff were trained in their responsibilities for safeguarding adults and knew what action to take if they witnessed or suspected any abuse.

Systems were in place to make sure people received their medicines as prescribed. Staff supported people to maintain their health by making appropriate referrals to community health professionals and acting on any advice they were given.

There were enough staff provided to meet people’s needs. We observed staff respond to people in a timely manner throughout the day.

The provider had recruitment procedures in place to make sure staff had the required skills and were of suitable character and background.

Staff were provided with regular training, supervisions and appraisals, which supported them to conduct their roles effectively.

The provider had refurbished the basement area and created a recreation resource for people to enjoy. Some bedrooms had been refurbished but some other areas of the building appeared worn and were in need of redecoration. The provider was aware some areas required improvement.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were happy with the food provided. Choices were available, and staff were aware of people’s dietary requirements and preferences.

The provider had a complaints procedure in place. Information about how to complain was provided to people. People living at the service said they could talk to the manager if they had a complaint.

The manager understood the regulatory requirements and monitored the quality and safety of the service on a regular basis. Staff told us they enjoyed their jobs and they worked well together.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: The last rating for this service was Good (published 4 May 2017).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 29 November 2019

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 29 November 2019

The service was not always effective.

Details are in our effective findings below.



Updated 29 November 2019

The service was caring.

Details are in our caring findings below.



Updated 29 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 29 November 2019

The service was well-led.

Details are in our well-Led findings below.