Wright Homecare Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in their support.

People were supported to express their preferences and staff made efforts to accommodate these in areas such as meals, activities, and routines.

Activities such as shopping, visiting parks and pub sand going on holiday were mentioned by people and their relatives. These opportunities helped people maintain a sense of autonomy and connection with the wider community.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service provided care that was coordinated, flexible, and responsive to people’s assessed needs. Staff worked collaboratively across teams and with external professionals to ensure that people received joined-up support.

The service worked with health professionals to ensure peoples assessed needs were met. Care records reflected the coordinated support provided by the service and external professionals, ensuring continuity and responsiveness. Transitions between services, such as hospital discharge or changes in support needs were managed well to reduce anxiety and disruption for individuals.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The service adhered to the Accessible Information Standard, with communication preferences clearly identified, recorded, and acted upon. Information was routinely provided in accessible formats, such as easy read, supporting people to engage with their care and understand the options available to them.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Relatives told us they knew how to raise any concerns and felt confident that any complaints or suggestions would be taken seriously. The service had created an environment where feedback was welcomed and acted upon. People were encouraged, during reviews, to be involved in decisions about their care, and carers were invited to contribute to planning where appropriate.

The service had links with the local authority and easy-read materials were produced to support people’s understanding and communication needs. The service had a complaints policy in place, which supported a consistent and transparent approach to managing concerns.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider was aware of the importance of removing barriers to care, and supported people with disabilities, communication needs, or other protected characteristics. Reasonable adjustments were made, such as offering easy-read materials and accessible premises, to help ensure that care was inclusive and equitable.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Support plans were developed collaboratively and reflected people’s consent and preferences. They were person-centered and included people’s characteristics, beliefs, and interests, such as hobbies, likes, and dislikes.

People and their representatives were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Support plans included details about important life changes, including transitions in care and people’s end of life considerations.