Wright Homecare Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Changes to people’s care needs were communicated to the staff team who knew people’s support needs well, including the assistance a person required.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service delivered care that was person-centred. Support plans were specific to people’s individual needs, developed in collaboration with them, their families, and advocates.

Positive behaviour support was central to care planning.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff supported people to attend healthcare appointments, and an overview of each person’s health and support needs were available for clinicians to view. This ensured people were not required to repeat their stories, as assessments and support plans were shared across teams, reducing stress and improving outcomes. People's relatives spoke positively about the support provided by staff when accessing health services.

The provider worked effectively with internal teams and external agencies to coordinate clinics and social support. The service had processes in place to ensure care and support was coordinated including transport, where needed.

The provider supported people to manage their health and well being to maximise their independence, choice and control. Staff supported people to live healthier lives.

There was a proactive and person-centered approach to promoting health and well being. People were supported in managing their own health. Hospital passports contained relevant information about people’s health needs in the event they went to hospital.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.Records showed that plans were updated when needs changed.

Staff were familiar with people’s known patterns of behaviour that could indicate distress or unmet needs, and used this insight to provide timely, appropriate support.

Mental capacity assessment and best interest decisions were in place as required where people were assessed as lacking capacity to understand and make decisions about their health and safety. Staff used visual resources to help people in the decision-making process.

The provider respected people’s rights around choice and consent when delivering person-centered care and treatment. Staff were aware of the Mental Capacity Act (2005) principles. People were supported to make everyday decisions. Staff told us that they supported people at their pace and in their preferred way. For example, one person preferred to spend most of their time in their bedroom when at home. They told us this was their choice, and they would often have the door open as they could see what was going on in the communal spaces and chat with people if they wanted to.