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St Anne's Community Services - Phoenix Court Good

Inspection Summary


Overall summary & rating

Good

Updated 11 April 2018

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

This inspection took place on 14 March 2018 and was unannounced which meant the provider did not know we would be visiting.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff told us people were safe and understood safeguarding and whistle blowing procedures. People lived in a safe environment and risks to people had been identified, assessed and managed through the support planning process. The same workers provided support so people received consistent care. We have made a recommendation about the management of some medicines.

Staff received training and support which enabled them to do their job well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People received a balanced and varied diet, and accessed services which ensured their health needs were met.

Throughout the inspection we observed staff were friendly and caring in their approach. They knew people well and talked about things that were important and relevant to the person. The provider promoted people’s rights and had systems in place to ensure people were not discriminated against.

People received person centred care. Support plans were comprehensive and reviewed regularly. Annual review meetings were held which involved the person and others who were important to them. People had opportunity to engage in varied in house and community activities. They were supported to maintain relationships. Relatives we spoke with said they knew who to speak with if they wanted to discuss anything or to raise concerns. They said staff were approachable and had “time to listen”.

The registered manager had good knowledge of the day to day running of the service as well as their overall responsibilities. Relatives and staff we spoke with told us the service was organised and well managed. The provider had systems and processes in place to make sure safe quality care was being provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 11 April 2018

The service has deteriorated to requires improvement

Effective

Good

Updated 11 April 2018

The service remains Good

Caring

Good

Updated 11 April 2018

The service remains Good

Responsive

Good

Updated 11 April 2018

The service remains Good.

Well-led

Good

Updated 11 April 2018

The service has improved to Good