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St Anne's Community Services - Phoenix Court Good

All reports

Inspection report

Date of Inspection: 13 November 2013
Date of Publication: 11 January 2014


Inspection carried out on 13 November 2013

During a routine inspection

People who used the service could not communicate clearly so we observed staff providing support and we spoke with staff about the people who used the service. We spoke with the relatives of people who used the service. This gave us assurances that staff knew the needs of people and knew how to deliver the care and support effectively.

Our observations of the service showed that care staff spoke with and interacted with people who used the service in a patient and pleasant manner. Care staff supported people in a sensitive way using differing methods of communication to ensure that people understood what was going to happen.

The people who used the service appeared happy and comfortable with the surroundings. They appeared to be relaxed with the staff in their interactions with them. We noted that people who used the service had access to a wide range of activities which were personalised to their individual needs.

Relatives we spoke with after our visit were very satisfied with the care. They told us �staff chat to us� and �we are comfortable with the way things are.� Another relative said �It�s lovely where he is� and �staff are good.�