St Anthony's Residential Home Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good.

At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people were at the centre of their care and treatment choices and they did not always ensure support provided was fully documented.

People received effective care and support. Care plans included sufficient guidance to enable staff to meet people’s support needs. Care plans had been regularly reviewed and accurately reflected people’s current support needs.

Staff were now able to use the service’s digital care planning and recording system to accurately document the care they provided. However, these records were generally task focused and contained only limited information about how the person had spent their time and what activities they had engaged with. The acting manager was aware of this issue and commented, “[The App] is much better more recently, it does feel a bit task based but we are doing more notes”.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service worked with health system partners to ensure people’s needs were identified and understood. When people’s presentations changed this information was shared appropriately with professionals and their advice was acted upon. Staff hand over meetings ensured all staff had an update on people’s current support needs at the start of each shift.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff were able to communicate with people effectively and encouraged people to use their communication aids. Information about people’s vision and hearing aids and people’s preferences in relation to these devices was included in care plans.

Relatives reported that the service shared information effectively and they were kept up to date when people’s conditions changed. One person’s relative said, “They got the dentist in and that helped get [My relative’s] teeth and dentures sorted and they have arranged for [My relative’s] cataract operation”.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider and acting manager met with people using the service daily and routinely sought their feedback and ideas. People were involved in decisions about changes to the menu and were able to request alternatives to what was on offer at each meal.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People were able to access care and support when needed. Staff responded promptly to people’s requests for help and provided compassionate support. People were able to access health care services when needed and prompt referrals had been made. Where appointments were scheduled for people to attend services in the community, staff had respected people’s decisions in relation to their attendance.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The service had a part time activities coordinator, and a range of craft and social activities were arranged each day. People told us they had enjoyed a recent flower arranging session and were looking forward to pancakes as it was Shrove Tuesday.

People were supported to maintain relationships that were important to them and to attend local community groups when they wished. One person said, “When [My] family visit [the staff] are always friendly and will pop along with a cup of tea for everyone”.

Relatives felt welcome in the service and told us, “There is enough stuff going on quizzes and all sorts of art stuff. They take [my relative] out every Thursday” and “There are activities going on but [My relative] does not like to get involved with things, prefers to stay in [their] room".

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The service was able to meet people’s needs at the end of their lives and worked effectively with professionals to ensure people remained pain free. Information about people’s preferences for how support should be provided at the end of their life was recorded. Staff ensured people’s decisions in relation to resuscitation were respected.

The acting manager and provider also supported relatives during these times and had recently helped a family make funeral arrangements.