St Anthony's Residential Home Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good.

At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were well cared for and enjoyed the company of their support staff. People’s comments included, “The staff are kind”, "The staff are sweet, they look after me" and “The staff are nice”. Relative’s were confident people were comfortable at St Anthony's and told us, “I like it there, [My relative] is happy there” and “[My relative] says, they are looking after [them]”.

Staff were kind, respectful and patient when offering support. They varied how they approached people and offered support based on their understanding of people’s likes and preferences. Staff knocked on doors before entering people’s rooms and ensured people’s dignity was protected at all times.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff treated people as individuals and respected their views and choices. People’s care plans included personal histories, backgrounds and experiences. This information helped staff gain an understanding of people’s preferences and to identify topics of conversation they were likely to enjoy.

People were supported to engage with religious practices that were important to them and a member of local clergy visited regularly.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were encouraged to maintain their independence to do things for themselves where possible. Staff understood the levels of support people normally required and were patient and encouraging. One person was struggling and becoming frustrated while walking with a frame. Staff responded promptly, moved alongside the person and began gently singing. The person joined in the singing, became more relaxed and successfully reached their destination.

People chose when to get up, when to go to bed and how and where to spend their time. Staff encouraged people to communal spaces but respected the wishes of those who wished to remain in their rooms.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were attentive and responded promptly to people’s requests for support. People did not have to wait long after using their call bells, a person said, “The call bell is always answered”.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff were complementary of the support they received from their managers. Staff with childcare responsibilities told us their shift times had been varied to enable staff to work during school hours.