Hamptons Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

This is the first assessment for this service. This key question has been rated good.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

We scored the service as 3. The evidence showed a good standard. The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisation with kindness and respect.

Staff were discreet and responsive when caring for patients. Staff took time to interact with patients and those close to them in a respectful and considerate way.

We spoke with 5 patients during our assessment. They all said staff treated them well and behaved appropriately towards them.

Staff followed policy to maintain the confidentiality of patients’ care and treatment. We observed staff taking time to put patients at ease and providing pain relief when needed. Staff respected patients’ privacy when delivering treatment, personal care and when discussing care.

Staff demonstrated awareness of individual patient needs, including personal, cultural, social, and religious considerations. They reported feeling confident to raise concerns about disrespectful, discriminatory, or abusive behaviour without fear of consequences.

We scored the service as 3. The evidence showed a good standard. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff ensured patients had information about their treatments and local services.

Staff recognised and responded to patients’ individual needs. They used structured pre-assessment to record patients’ needs and preferences while maintaining safety, and they applied this information to the care they provided.

Staff demonstrated an understanding of the Equality, Diversity and Inclusion policy, which promoted equality, respected religious beliefs, and addressed the needs of patients with disabilities. Care plans reflected these considerations.

Staff consistently managed patients’ pain through their care. They documented regular pain assessments in records, and we observed physiotherapists discussing pain management with each patient during post-operative reviews.

Staff told us they offered patients a chaperone when required. We also saw notices displayed in waiting and clinical areas to support this.

Staff ensured that patients had access to appropriate spiritual support.

We scored the service as 3. The evidence showed a good standard. The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service promoted patient’s independence and supported them to have choice over their own treatment and care. The service users we spoke with said staff took into consideration their individual preferences. They told us they were kept informed about their care and given information to help them understand the decisions they needed to make.

Following surgery, patients were provided with information to assist their recovery. The information was specific to each surgical procedure and included advice about wound management, pain relief and actions they could take to assist post-operative recovery.

We scored the service as 3. The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Managers and staff recognised patient’s individual needs, which they reflected through risk assessments and the pre-admission assessment process. Patients spoke positively about how staff supported their individual, emotional and psychological needs.

Staff gave patients opportunities to discuss their individual health beliefs and preferences.

Staff arranged interpreter and sign language services when required to support effective communication.

We scored the service as 3. The evidence showed a good standard. The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Most staff responded positively when we asked about the culture at Hampton Hospital. All staff we spoke with said they felt proud to work for Hampton Hospital and within the theatre team.

Staff told us they felt supported and had access to occupational health services when required.

Most staff said they had opportunities for development. A newly appointed manager held responsibility for staff appraisals, and staff told us that all theatre staff had been scheduled to receive an annual appraisal.