Archived: Cedar Grange

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s independence was promoted, and this was reflected in people’s care records. People and relatives gave positive feedback. Comments included, “They get more picture books to look at because [Name] likes those” and “[Name] likes the TV and chooses her own room; I mean which one she wants to sit in”. Staff told us how they support people to have choice. Comments included, “I try to enable them to take part and remain as independent as possible”, “I ask them personally what they want to do” and “Once you get to know them and their care plans, their likes and dislikes I can support them to make informed choices and we can discuss stuff they used to do and their families will tell us too”.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.