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Inspection carried out on 11 August 2018

During a routine inspection

Fair Haven is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Fair Haven is registered to accommodate up to 30 people. At the time of our inspection 20 older people were living in the home in one purpose built building in a residential area of Bournemouth.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.


At this inspection we found the service remained Good.

People were supported by staff who consistently understood the risks they faced and the support they needed to reduce these risks. Staff understood how to identify and report abuse and told us that people always came first. Staff supported people to take their medicines as prescribed.

People liked the majority of the food and there were systems in place to ensure they ate and drank safely. Information about which people needed their food fortified was not available to all staff cooking meals. This had not led to people losing weight and was addressed during our inspection.

People were supported by caring and dedicated staff. Although some training had fallen out of date people told us the staff were good at what they did. Training dates had been booked to address this. Staff knew people well and were able to describe the care and support they needed. People had access to a range of activities, both within the home and the local community, that they enjoyed.

Communication needs were considered and staff supported people to understand the choices available to them. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. Where people needed to be deprived of their liberty to receive care this had been identified and responded to appropriately.

People felt they could raise any concerns and these were addressed quickly. They told us that the manager and the whole staff team were kind and approachable.

Quality assurance systems reflected the needs of the service and involved people. These systems had been effective in the ongoing development of the service.

Inspection carried out on 3 February 2016

During a routine inspection

We inspected the service on 3 and 4 February 2016. Fair Haven is a care home without nursing. The home is registered to accommodate up to 30 people. On the day of our inspection there were 21 people living at the home.

The home had a registered manager who was available during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service, and their relatives, told us that they felt safe and well looked after.

Staff met people’s needs effectively and people told us that they were all kind and caring. Staff told us that they enjoyed working at the home and they were very knowledgeable about people’s needs, preferences and life experiences. Staff respected people’s privacy and dignity.

Staff had a good understanding of what constituted abuse and told us that they would be confident to recognise and report it.

We looked at how the home was being staffed. We saw there were enough staff to provide safe care and social activities. People we spoke with were satisfied with staffing levels.

Recruitment and selection was carried out safely with appropriate checks made before new staff could start working in the home.

Staff managed medicines safely. They gave them as prescribed and entered, stored and disposed of them correctly. People were able to manage their own medicines if they were able to do so safely. People said staff gave them their medicines when they needed them.

People were supported with their health needs well and the provider sought information and advice swiftly where needed.

People told us they were offered a choice of meals. They said the meals were good and they were offered snacks and drinks, day and night.

Staff understood the requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS). The management team discussed DoLS applications they had submitted. We found that there were some shortfalls in acting in accordance with the Mental Capacity Act (2005).

People told us they knew how to raise a concern or to make a complaint if they were unhappy with something. They were confident they would be listened to if they had concerns and that action would be taken quickly to make things right.

There were procedures in place to monitor the quality of the service. The management team were in the home most days and sought people’s views formally and informally.

There was a transparent and open culture that encouraged people to express any ideas or feedback. People and their relatives felt their needs and wishes were listened to and acted on.

Inspection carried out on 12 September 2013

During a routine inspection

At the time of our inspection there were 21 people living in the home. We pathway tracked three people. This meant that we looked at their care records and spoke or observed the care they received. We spoke with four members of staff. we also observed the lunchtime meal.

People received care and support to meet their needs in accordance with their plan of care. People we spoke with considered their care needs were met by staff. They said they were involved in the care planning process and support they received was given as planned.

People we able to choose where they ate their meals and had a choice of menu. Alternatives were available if needed. Staff ensured people were sensitively supported to eat and drink independently. The lunchtime meal was unhurried and people were able to eat at their own pace.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

The provider had an effective system to regularly assess and monitor the quality of service that people received.

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others.

Inspection carried out on 19 December 2012

During a routine inspection

We carried out this inspection of Fair Haven on the 20 December 2012. We spoke with the manager, seven people living at the home, three relatives and five members of the staff team.

People living at Fair Haven were very positive about their experience of living at the home. No one had any complaints or concerns about how the home was run and managed.

People told us that they had good relationships with the staff, who were described as 'on the whole very good'. They told us that the home was kept clean and warm. People said there were activities to keep them occupied.

People told us that they were involved in decisions about how they were looked after and that they could choose how they wished to spend their day.

People who lived at Fair Haven benefited from thorough processes and procedures being followed when new staff are recruited, which meant they were protected from harm.

Medicines were prescribed and given to people appropriately.

We saw the home had a robust quality assurance system in place to ensure standards in the home were maintained.

Reports under our old system of regulation (including those from before CQC was created)