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Inspection Summary


Overall summary & rating

Good

Updated 6 September 2018

Fair Haven is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Fair Haven is registered to accommodate up to 30 people. At the time of our inspection 20 older people were living in the home in one purpose built building in a residential area of Bournemouth.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

People were supported by staff who consistently understood the risks they faced and the support they needed to reduce these risks. Staff understood how to identify and report abuse and told us that people always came first. Staff supported people to take their medicines as prescribed.

People liked the majority of the food and there were systems in place to ensure they ate and drank safely. Information about which people needed their food fortified was not available to all staff cooking meals. This had not led to people losing weight and was addressed during our inspection.

People were supported by caring and dedicated staff. Although some training had fallen out of date people told us the staff were good at what they did. Training dates had been booked to address this. Staff knew people well and were able to describe the care and support they needed. People had access to a range of activities, both within the home and the local community, that they enjoyed.

Communication needs were considered and staff supported people to understand the choices available to them. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible. Where people needed to be deprived of their liberty to receive care this had been identified and responded to appropriately.

People felt they could raise any concerns and these were addressed quickly. They told us that the manager and the whole staff team were kind and approachable.

Quality assurance systems reflected the needs of the service and involved people. These systems had been effective in the ongoing development of the service.

Inspection areas

Safe

Good

Updated 6 September 2018

The service remained Good.

Effective

Good

Updated 6 September 2018

The service had improved to Good.

Caring

Good

Updated 6 September 2018

The service remained Good.

Responsive

Good

Updated 6 September 2018

The service remained Good.

Well-led

Good

Updated 6 September 2018

The service remained Good.