You are here

Inspection Summary


Overall summary & rating

Good

Updated 15 April 2021

Fair Haven is a care home. The home is registered to accommodate a maximum of 30 people who require personal care. The home does not provide nursing care. During this inspection there were 24 people living at Fair Haven, some of whom were living with dementia.

We found the following examples of good practice.

The service was clean and free from clutter. The service had up to date cleaning schedules in place for day to day cleaning.

The service provided effective ways for people to visit their relatives during the COVID-19 pandemic. The service had built a secure visiting pod to enable people to receive visits from their families.

Staff always answered the front door to contractors or professional visitors and prompted them to put on personal protective equipment (PPE) and wash their hands. The provider also had plans in place to install a hand washing sink in the home’s front porch.

Visiting arrangements were in accordance with current government guidance. The registered manager and provider had informed families about the service’s social distancing and visiting arrangements. Information on visiting was available on the provider’s website.

The service offered people using the service and their loved one’s video calls at any time. The service also facilitated telephone calls at any time.

The service participated in the whole home testing programme, this meant staff were tested for COVID-19 weekly, supplemented by rapid testing twice a week. Residents were tested every 28 days.

Systems were in place to ensure staff isolated for the required period in the event they tested positive for COVID-19. The service had a contingency plan for the isolation of people if the service experienced a COVID-19 outbreak. All people using the service had been offered a COVID-19 vaccine.

Risk assessments had been completed for staff identified as being more at risk if they contracted the virus.

Staff had received additional training in infection prevention and control (IPC) and COVID-19 awareness from the provider’s training team. This ensured staff understood what actions to take should people using the service become symptomatic or have a positive COVID-19 test.

The service’s IPC policy and IPC audits were up to date. IPC audits were carried out monthly and included extra measures the home had put in place due to COVID-19. Any areas requiring further action were identified during these audits were addressed immediately.

Inspection areas

Safe

Good

Updated 15 April 2021

Further information is in the detailed findings below.

Effective

Good

Updated 15 April 2021

Caring

Good

Updated 15 April 2021

Responsive

Good

Updated 15 April 2021

Well-led

Good

Updated 15 April 2021