St Andrew's Healthcare - Birmingham

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.



At our last assessment we rated well-led as requires improvement. At this assessment the rating has remained requires improvement.



Requires improvement: This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.



Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. We were not assured all leaders had the skills, knowledge and experience to perform their roles effectively. Staff felt respected, supported and valued but this had not been the case in the months leading up to this assessment. Teams did not always have access to the information they needed to provide safe and effective care. Most governance processes operated effectively. However, staff knew and understood the provider’s vision and values and how they applied to the work of their team. Performance and risk were managed well. Staff collected and analysed data about outcomes and performance and used this to identify improvements.



The service was in breach of regulation 17 Good Governance.



The provider must establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care (Regulation 17(1)) Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 17