St Andrew's Healthcare - Birmingham

This means we looked for evidence that the service met patients’ needs.



At our last assessment we rated responsive as requires improvement. At this assessment the rating has changed to good.



Good: This meant people’s needs were met through good organisation and delivery.



Staff worked with commissioners to manage beds well. Patients were not moved between wards except for their benefit. Patients did not have to stay in hospital when they were well enough to leave. The design, layout, and furnishings of the ward supported patients’ treatment, privacy and dignity. Staff supported patients with activities outside the service, such as work, education and family relationships. The service met the needs of all patients – including those with a protected characteristic. Staff helped patients with communication, advocacy and cultural and spiritual support. The service treated concerns and complaints seriously, investigated them and learned lessons from the result.