• Care Home
  • Care home

Drake Nursing Home

Overall: Good read more about inspection ratings

4 Nelson Gardens, Plymouth, Devon, PL1 5RH (01752) 551859

Provided and run by:
Darbyshire Care Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 28 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of one inspector on the first day and three inspectors on the second day, one of whom was a registered nurse.

Service and service type

Drake is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced on the first day and announced for the second day.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, Healthwatch and professionals who work with the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with eight people who used the service and seven relatives about their experience of the care provided. We spoke with eleven members of staff including the provider, registered manager, one nurse, a senior care worker, compliance and care strategy manager, care workers and the chef. We also spoke with one visiting professional. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also spent time in the lounge and dining area to informally observe how people were supported.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We received feedback from three further staff and three professionals who regularly visit or work with the service.

Overall inspection

Good

Updated 28 January 2020

About the service

Drake Nursing Home (hereafter referred to as Drake) is a nursing home providing personal and nursing care to 30 older people at the time of the inspection. The service can support up to 32 people and specialises in providing dementia care. The service is in a listed building in the Stoke area of Plymouth, set over three floors with lift access. There is a large accessible garden, lounge and dining area and quiet reminiscing area for people to sit and listen to music.

People’s experience of using this service and what we found

People were protected from abuse and said they felt safe living in the service. Staff understood how to support people to minimise the risks they faced.

Staff were kind and caring and spoke with fondness of people. Families told us there was a homely atmosphere in the service and they were very happy their relative lived there.

There were enough staff to meet the needs of people and support them to feel less isolated. Staff had completed training to support them to meet the complex needs of people. The service was exploring ways to further staff understanding of delivering great dementia care.

Staff felt supported by each other and the management team. Sharing of information regarding people’s needs was open and prompt, and where additional support or advice was needed outside of the service this was sought in a timely way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff asked for consent from people before delivering care and gave people choices around what to wear, where to sit and what activity they would like to do.

There was a range of appropriate activities to meet the needs of people. Families were engaged with people’s care and informed if their loved one became unwell. Relatives told us they would be listened to if they needed to complain.

Quality assurance systems were robust and there was a clear action plan that identified areas for development within the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 19 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.