Archived: Starlight Support Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider had pre-admission assessment procedures to understand people’s needs and ensure they were able to meet them. People’s needs were assessed and included consideration of their physical and mental health, sensory, social and communication needs. People and their relative told us they were involved in care planning and reviews of their care. A person told us they were fully involved in planning their care. A staff member told us, “Care records are regularly reviewed with (person’s name) and updated, at least every month or when there is a change in their care needs.”

A health and social care professional told us, “The service is very good at keeping me informed about any changes in people’s care needs.”

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff had received training in the Mental Capacity Act (MCA) 2005 and had some understanding of the principles. We saw for one person a best interests decisions had not been made in line with legislation and guidance. We discussed this with the manager, and they took immediate action to rectify this, and information was shared with the local authority.

People and their relatives told us they were involved in their care decisions and staff respected those decisions. People were able to make day to day decisions about their lives. For example, they were supported to choose what they would like to eat, wear or how to spend their time. A staff member told us, “I always ask (person’s name) about their care. We support them to make choices about what they want to do, and we use different communication systems to help people make the choices, for example visual prompts and signs.”