- Homecare service
Archived: Starlight Support Services
Assessment report published 12 January 2026
Contents
Ratings
Our view of the service
The inspection took place between 20 October and 11 November 2025 and included visits to the provider’s office and 3 supported living services.
Starlight Support Services provide care and support to people in ‘supported living’ settings. This means people receive personal care and support to live in shared flats and houses as independently as possible. In supported living settings, people's care and housing are provided under separate contractual agreements. The Care Quality Commission (CQC) does not regulate premises used for supported living; this inspection looked at people's personal care and support.
At the time of the inspection, Starlight Supported Services supported 5 people who lived in 3 different properties. Only 3 people supported by Starlight Supported Services received personal care. This is help with tasks related to personal hygiene and eating. CQC only inspects where people receive personal care.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service’s approach reflected this guidance. Care was small-scale, community-based, and developed in collaboration with people and their families, promoting choice, independence, and inclusion. People were supported to live in houses in the local community. People were supported to personalise their living environments. There were enough staff available to meet people’s needs and preferences safely and effectively. Staff were vetted, trained and supervised.
People received the right care. Staff worked in partnership with people, their relatives and healthcare professionals to assess people’s needs, plan how to meet them and review how they were being met. All the staff we spoke with were kind and compassionate when speaking about the people they supported. Staff told us people were always at the centre of their care, and they respected people’s wishes and preferences when supporting their health, wellbeing and quality of life. Staff understood how to support autistic people and those with a learning disability, using positive behaviour support and regularly reviewed care plans. People told us they were treated with dignity and respect.
The provider promoted the right culture. The service had a person-centred ethos, and people were supported to have choice and control over their lives. Improvements were needed where people lacked capacity and decisions were made in their best interests; such decisions needed to demonstrate the involvement of professionals.
People's experience of this service
We spent time speaking with people while at the supported living accommodation and made telephone calls to relatives after the site visit.
People and their relatives told us they were safe. A person told us they felt safe and happy with the staff that supported them. Relatives told us they had no concerns about their family member’s care.
Professionals told us staff were kind and compassionate. They described staff as polite, professional and person-centred in their approach.
We saw evidence that people were supported to engage in a wide range of activities, and staff told us they always promoted people’s independence and independent living skills.
People or their relatives were asked for their feedback in surveys and as part of ongoing care plan reviews. The people and relatives we spoke with told us the provider was supportive, they could speak with staff and managers, and they would be happy to raise any concerns if they needed to.