We carried out a review of the data available to us about Starlight Support Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Starlight Support Services, you can give feedback on this service.
Starlight Support Services is a community based care provider that provides personal care to people living in their own homes and supported living settings. At the time of inspection three people were receiving a service and were in receipt of the regulated activity of personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider’s oversight of the service had not identified some areas for improvement we identified during the inspection, however, these were actioned immediately following the inspection.
Staff had received training in safeguarding and knew the actions to take to keep people safe. There were recruitment processes in place and recruitment checks were carried out before staff were appointed. People’s medicines were managed safely. Staff followed infection control guidance and had access to personal protective equipment.
Staff received induction training and people were supported by staff who had the skills and knowledge to support them safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff who respected their dignity and respect and promoted their independence.
People’s care and support was planned in partnership with them and risk assessments were regularly updated.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 07 December 2021 and this is the first inspection.
Why we inspected
This is a newly registered service and we needed to inspect and rate the service. The inspection was prompted in part due to concerns received about the standard of care people received. We found no evidence during this inspection that people were at risk of harm from this concern.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.