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Archived: MYA Cosmetic Surgery Limited (Newcastle-upon-Tyne)

The provider of this service changed - see new profile

Reports


Inspection carried out on 15 March with a follow-up to review staff files on 25 May 2016

During a routine inspection

We carried out an announced comprehensive inspection on 15 March 2016 (and an additional announced visit was carried out on the 25 May 2016 to review staff files). We asked the service the following key questions: Are services; safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Inspection carried out on 3 October 2013

During a routine inspection

We found clear procedures were followed to make sure people using the service gave their valid consent at each stage of treatment.

People were provided with consistent care and support to meet their individual needs. They were cared for by appropriately trained staff and all treatment was given in a clean and hygienic environment.

Systems were in place to keep check on the quality of the service that people received. The people we talked with told us they were very satisfied with their treatment. Comments included, “I was made to feel comfortable from start to finish”; “I couldn’t be happier with the service”; and, “It’s really good. I would definitely come back”.

Inspection carried out on 14 January 2013

During a routine inspection

People using the service were well supported, and given sufficient information, to enable them to make informed decisions about their surgery.

People received continuity of care and support that was delivered by enough skilled and qualified staff to meet their needs at all stages of their treatment.

The people we spoke with were very happy with the way they were treated by clinicians, and other staff involved in their care. They said, “My experience has been really good so far, the staff are all brilliant”; “I got plenty of information. Everything was explained so I knew exactly what to expect”; and, “I couldn’t fault them, right from the start the care has been excellent”.

We found appropriate arrangements were made to make sure people were protected from harm, and to minimise any risks to their safety.

Effective systems were also in place to seek people’s views on the service and to respond to any complaints received.

Reports under our old system of regulation (including those from before CQC was created)