Royal Windsor Care Home

Updated 4 June 2026

.Date of assessment: 16 June to 30 June 2026

Royal Windsor Care Home is a residential care service providing support for up to 68 people. The service supports adults aged 65 and over, as well as adults under 65, including those living with dementia, mental health conditions, physical disabilities and sensory impairments.

People’s needs were assessed and monitored, with care delivered in line with current good practice. Staff demonstrated a good understanding of people’s health conditions and worked effectively with external professionals to ensure care remained appropriate.

The environment was clean, well maintained and supported by effective infection prevention and control practices.

Staff responded promptly to risks and incidents, with learning from events used to improve practice. Systems were in place to manage risks, and people were involved in decisions about their care, including how risks were managed.

Care was coordinated effectively, supported by good communication within the staff team and with external professionals, ensuring continuity as people’s needs changed.

People and their relatives were kept informed and involved in care planning and decision-making.

Leadership arrangements were effective, providing clear oversight of the service. Audits and monitoring processes were used to identify issues, drive improvement and ensure actions were followed through. There was an open culture where staff were able to raise issues and contribute to improvements, and leaders demonstrated a commitment to ongoing development.

Updated 4 June 2026

People consistently described receiving care that was kind, respectful and tailored to their individual needs. They felt safe and supported, with staff responding promptly to concerns and involving them in decisions about their care. People were treated as individuals, with staff taking time to understand their preferences, routines and what was important to them, which helped maintain their identity and wellbeing.

Care was delivered in a way that promoted dignity and independence. People were encouraged to make choices about their daily lives, including how they spent their time and the activities they engaged in. Those who preferred quieter routines were supported in ways that respected their wishes, while still being offered meaningful interaction to reduce isolation.

People experienced continuity and consistency in care, which helped build trust and positive relationships with staff. Staff supported people to remain as independent as possible, offering reassurance and assistance when needed while enabling them to maintain control over their lives.

People were supported to stay well, with their health needs monitored and acted upon promptly. They experienced improvements in confidence and wellbeing over time and felt their care continued to meet their needs as circumstances changed.

Communication was clear and adapted to individual needs, ensuring people were involved and able to understand decisions about their care. People and their relatives felt informed, listened to and able to share their views, which influenced how care was delivered.