Candlelight 747 Healthcare Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
One relative said, “I speak to [staff member] regularly and we discuss [person’s care] at regular reviews.”
 

The provider did not always plan people’s care in line with expectations, however, they delivered people’s care and treatment well. Records did not match best practice guidance however, people and their relatives said staff followed training and guidance to care for them safely. Care records were not always person-centred and often lacked detail.

The provider worked well across teams and services to support people. Staff worked well together to give people positive effective care. In some cases, staff worked alongside family or other care providers. One relative said, “We have [Occupational Therapists] involved to do all training (with Candlelight and [privately employed] staff). We feel confident in Candlelight staff.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives. One person was supported to exercise regularly. A relative said, “[Staff] do offer choice and listen to [person].”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff communicated well with people’s families and other carers to ensure changes to their health were identified.

People were supported to have maximum choice and control over their lives. Staff supported them in the least restrictive way possible and in their best interests. Staff demonstrated a clear understanding of the principles of the Mental Capacity Act 2005 (MCA). The MCA provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. Staff had received training regarding the MCA and policies were in line with the principles of the MCA.